Shipping Information

Our website provides shipping via three nationally recognized carriers. Shipping and insurance charges are added to each invoice. Shipping costs are determined by weight and we charge our carriers' published rates.  However, our website provides shipping estimates based on the normal weight of the items.  Since we sell many irregular items, your order's actual shipping costs may vary slightly from the estimate you are given. If your order ends up costing more to ship than the estimate, you will be contacted with the new total before your items are shipped, or your credt card charged.

A handling fee of $2.00 will be applied to all orders. International orders will have a $6.00 handling fee. Some products require an additional Hazardous Materials shipping fee or special crating fee.  Some items may not be shipped by UPS due to size or weight. At our option, we may not offer shipping on specific items. Federal Express and UPS will deliver only to street addresses, not post office boxes. There may be additional charges for some International orders. International and expedited orders cannot contain Hazard materials.

Please note that orders placed after 10:30am Mountain Standard Time will be processed the following regular business day of Thunderbird Supply's shipping department.  Every effort is made to ship orders within 1-2 business days of receiving an order. Orders requesting UPS 3day, UPS 2day, UPS Overnight, and Fed Ex services must be received before 10:30am MST to be shipped out the same day. UPS Ground packages may take 1-3 days to ship.

Our Mail Order department is open Monday through Friday, 8:00am-5:30pm MST for taking and processing orders. We are closed on the weekends and on major holidays.

Estimated delivery times are shown below. These are not guaranteed delivery times; holidays and unforeseen bad weather can lengthen the delivery time.  All estimated days are business days and do not include the day the order is shipped out.

Merchandise Returns

For your protection, ship all returns prepaid and insured. We will refund your postage if we shipped in error. Please package returns securely - we cannot be responsible for items returned in envelopes. We cannot accept collect or postage due shipments, and are not responsible for uninsured packages that are lost in transit. Once returned merchandise has been received and inspected at Thunderbird Supply Company, a credit will be applied or a replacement will be sent.

Restocking Fees

Returned unclaimed packages are subject to a 15% restocking fee. All shipping charges incurred are still payable. Items returned for reasons other than Thunderbird error more than 10 days after receipt are also subject to the restocking fee.

Errors, Damages ,Shortages

Thunderbird must be notified of items shipped in error, damaged merchandise or shortages within 10 days of receipt of shipment to establish a claim. If you receive a package that is visibly damaged, please note the damage on the carrier's freight bill or receipt. Be sure to retain a copy. Keep the original package and all packing material for possible carrier claim inspection. Discarding the original package and packing material will cause delays and could even prevent reimbursement.

In the rare instance that Thunderbird Supply Company ships incorrect, damaged, or incomplete merchandise, a correction will be shipped at no charge by the original shipping method. Corrections will not be shipped expedited or overnight unless the original shipment method was expedited or overnight service.

Safety

Thunderbird Supply bears and accepts no responsibility for injury or damage which may result from the improper use of its products, or from a modified product or repair by others, or from abuse, abnormal use or use beyond normal product life.

Material Safety Data Sheets (M.S.D.S.)

M.S.D.S. are available for all of our chemical products. Please inquire if you need an M.S.D.S. for a specific product. They are available at no charge.

Special Note

Thunderbird is not liable for pictorial or typographical inaccuracies in any printed material. All product specifications, which include dimensions, are subject to change without notice. Prices shown are cash prices in U.S. dollars and are subject to change without notice. Shipping and Handling fees are also subject to change without notice. We reserve the right to limit quantities. Please note that orders processing is based on Mountain Standard Time. All website orders placed after 10:30 a.m. Mountain Standard Time will be processed the following regular business day of Thunderbird Supply's shipping department. Thunderbird is not liable and accepts no responsibility for delays caused by holidays, weather, other acts of God, or world events that cause delays in shipping transit time.

Web-site Disclaimer

All information on this website is subject to change without notice. We have made every effort to make this site helpful and accurate. However, due to the open nature of this web-site and the potential for errors in the storage and transmission of digital information, Thunderbird does not guarantee the accuracy of information obtained from this website.

Special or High-Dollar Orders

Thunderbird Supply reserves the right to ship large value orders only to the billing address of the credit card. Orders that require special product packaging, cutting, or coiling may cause delays in processing and shipment time, and are subject to special handling fees.