Shipping Information

Shipping & Order Processing Policy

Shipping Carriers & Costs
Thunderbird Supply offers shipping via two nationally recognized carriers. Shipping and insurance charges are added to each invoice unless the customer declines insurance. If insurance is declined and the package is lost, it is the customer's responsibility. Shipping costs are based on weight, dimensions, and destination, and we charge the rates published by our carriers. The shipping estimate provided on the website is based on the normal weight of items, but actual shipping costs may vary due to irregular item sizes. If your order costs more to ship than the estimate, we will contact you with the new total before processing or charging your card.

Shipping Policy for New Customers (Effective January 12, 2015)

• Order Verification: Orders may be held for 3-5 extra business days for verification purposes to reduce the risk of fraudulent orders.
• Shipping Address: Orders with a shipping address different from the billing address will not be processed for verification reasons.
• Expedited Shipping: New customers will not be eligible for expedited shipping options such as overnight, 2nd day, or 3-day services.
• Handling Fee: A handling fee of $3.00 for domestic orders and $7.50 for international orders will be added to every order. Some items may incur additional shipping fees, including hazardous materials or special crating fees.
• UPS Delivery: UPS will deliver only to street addresses; not P.O. Boxes. International and expedited orders cannot contain hazardous materials. 

Order Processing Times

• Orders placed after 10:00 a.m. MDT will be processed the next business day.
• We make every effort to ship orders within 1-2 business days.
• Orders requiring UPS 3-Day, 2-Day, or Next-Day services must be received by 10:30 a.m. MDT to be shipped out the same day.
• UPS Ground: Packages may take 1-3 business days to ship, depending on destination. 

Customer Service Hours
Our Mail Order department is available Monday through Friday, 8:00 a.m. - 5:00 p.m. MDT. We are closed on weekends and major holidays. If you have any questions, please contact us at 1-800-545-7968.

Estimated Delivery Times (U.S.)
Please note that delivery times are estimates, and delays may occur due to holidays (see UPS or USPS Shipping Schedule) or unforeseen circumstances like weather. All times are business days and do not include the day the order is shipped:

• Standard Postal: 3-14 business days
• Priority Mail: 2-7 business days
• UPS Ground: 1-7 business days
• UPS 3-Day: 3 business days
• UPS 2-Day: 2 business days
• UPS Next Day: 1 business day 

Insurance
Insurance is not included in your shipping estimate but can be added at checkout. If you decline insurance, Thunderbird Supply will not be responsible for lost or stolen packages. 

Returns & Merchandise Issues

• Returns: Please ship all returns prepaid and insured. If we made an error with your order, we will refund your return postage. Returns should be packaged securely—we are not responsible for items returned in envelopes.
• Errors or Damages: Notify us within 10 days of receiving damaged or incorrect items. If you receive visibly damaged goods, please note the damage with the carrier and retain the packaging for inspection.
• Shortages: Report any shortages within 10 days of receiving your order.
   

Safety & Liability
Thunderbird Supply is not liable for injury or damage resulting from improper use of its products, or from modifications or repairs by others. 

Safety Data Sheets (S.D.S.)
S.D.S. is available for all of our chemical products at no charge. Please inquire if you need a specific S.D.S. 

Website Disclaimer
All information on this website is subject to change without notice. While we strive to provide accurate details, we do not guarantee the accuracy of the information on our site due to potential errors in digital information transmission. 

Special Orders & Large Value Orders
Thunderbird Supply reserves the right to ship large-value orders only to the billing address of the credit card. Orders requiring special packaging or handling may experience delays and are subject to additional fees.